Orders & Shipping

Answers general shopping questions, like shipping, ordering, payment information and international orders

Help Me Choose

Get help choosing the right products for your skin care needs. We will probably refer you to these pages for answers to email questions about product recommendations.

Frequently Asked Questions

Answers general shopping questions, like shipping, ordering, payment information and international orders

How Can We Help You?

If the resources above didn’t provide you with the answers you need, please feel free to contact us and we’ll get back to you as soon as possible.

Business Hours & Contact Details

Contact Details

info@chagrinvalleysoap.com

(440) 248-7627

You can reach us by phone during the business hours listed above. Please listen to the prompts to help direct your call to the right person. If the answering machine picks up during business hours, we are probably making soap or helping another customer — so please try calling again.

Business Hours

Monday - Thursday: 9:30 am - 4:30 pm Eastern Time 
Friday: 9:30 am - 3:00 pm Eastern Time
Saturday & Sunday: Closed

During the Summer months, we may be closed on some Fridays!

Our website is always open — orders can be placed 24 hours a day, 7 days a week.

We are closed on the following holidays:

New Year's Eve

New Year's Day

Memorial Day

Independence Day

Labor Day

Day Before Thanksgiving

Thanksgiving Day

Christmas Eve

Christmas Day

New Year's Eve

New Year's Day

During the Christmas and New Year’s week (December 24 – January 1), our business office operates with shortened hours to allow our team time to spend with their families. Please call ahead before visiting.

Our website will always remain open to take orders.

Orders are packed and shipped in the order received. During the holiday season, please allow a few additional days for processing and shipping. 

Thank you!